Customer Service

100% Guarantee
We are committed to customer satisfaction. If for any reason you are not completely satisfied with your order, you may return it for an exchange or a full refund.

Customer Privacy Statement
We respect your privacy and make every effort to safeguard your personal information. Any information gathered on this web site is for the use of Duke University Stores and is not shared with other entities. Within our organization, we restrict access to your information to those individuals who need it to fulfill your order. Order form information is stored so that we may track issues, refer to previous orders, and help with customer service. We do not retain credit card data.

The servers we use collect certain information, passively, including IP address, system type, browser, and other web data strictly for the purposes of site analysis, maintenance, and improvements. This information is not used for any other purpose.

All ordering information submitted while shopping this website is encrypted using Secure Sockets Layer (SSL). Credit card information is collected and verified using Cybersource, a worldwide provider of secure electronic payment, credit card fraud management, and verification software and services. If any unauthorized use of your credit card occurs, simply notify your credit card provider in accordance with its reporting rules and procedures. Duke University will not be held responsible for fraudulent credit card use.

International and APO/FPO Orders
We accept only phone or mail orders from outside the United States. Please be aware that International orders are subject to special shipping rates. Contact our store for more details. In addition, there may be charges on your order imposed by Customs. Check with your local Customs office for more information about those charges.

Fax and Mail Orders
To place an order, simply Click Here to download and print an order form. Fill in the information and mail or fax your order along with payment for the total cost including shipping. The mailing address and fax number is listed on the form.

Methods of Payment
We accept American Express, Discover, MasterCard, Visa.

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